Privacy Policy

Last Updated: May 2026

CableMyTV.us ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by CableMyTV.us. This Privacy Policy applies to our website and its associated subdomains, as well as our remote engineering and technical support services.

1. Information We Collect

Personal Data: We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our services. This includes your name, email address, phone number, and billing information.

Diagnostic Data: During a remote support session, we collect technical data necessary to resolve your issue, including IP addresses, MAC addresses, operating system versions, device models, and localized network configurations. We do NOT collect or store passwords, personal files, or browsing history.

Automatically Collected Data (Cookies): We automatically collect certain information when you visit our website using cookies and similar tracking technologies. This includes your browser type, device type, referring URLs, and interaction with our site elements to optimize user experience.

2. How We Use Your Information

• To facilitate account creation and logon processes.
• To deliver and facilitate the delivery of technical support services.
• To process billing and secure payments.
• To protect our services against fraud, unauthorized access, and illegal activities.

3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information with authorized third-party vendors (such as payment processors like Stripe or PayPal) strictly for the purpose of facilitating our business operations. All third-party providers are bound by strict data protection agreements.

4. User Rights (GDPR & CCPA Compliance)

Depending on your location, you may have the right to request access to the data we collect from you, change that information, or delete it in certain circumstances. You have the right to:

• Request deletion of your personal data.
• Opt-out of any marketing communications.
• Request a copy of the personal data we hold about you.

5. Data Retention and Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. Diagnostic telemetry is purged immediately upon the closure of a support ticket. Billing data is retained only as long as required by financial tax laws.

Contact Information: For privacy inquiries, contact us at support@cablemytv.us.